Philippine National Bank

Dear PNB Customer Service, I am writing to express my disappointment and frustration with the slow service I experienced at your La Carlota City Branch today. I arrived at the branch at 9:00 AM, expecting to be served promptly. However, after almost an hour of waiting, I am still yet to be attended to. As I look around, I notice that there are still five (5) people ahead of me, despite the branch having been open for nearly an hour. I understand that delays can happen, but the lack of communication and updates from the staff has made the experience even more frustrating. I have observed that the staff seems to be working at a slow pace, with no apparent sense of urgency to attend to the growing number of customers. As a loyal customer of PNB, I expect a higher level of service, particularly during peak hours. The slow service has not only wasted my time but has also caused me inconvenience and distress. I hope you can look into this matter and take necessary steps to improve the efficiency of your services at the La Carlota City Branch. Specifically, I suggest that you consider increasing the number of staff during peak hours, providing regular updates to customers on the status of their service, and implementing a more efficient queueing system. I would appreciate a response regarding the actions you will take to address this issue. I hope that in the future, I will experience a significant improvement in the service provided by PNB. Thank you for your attention to this matter.

Verrryyyyyy slow tellers. Please have a designated teller for senior citizen because reular transactions are interrupted by senior transactions. They only have 1 teller working at a time and on a MONDAY! Spent almost 2 hours just to deposit. If i could rate a zero, i would.