Philippine National Bank

Dear BPI Customer Service, I am writing to request urgent assistance regarding a credit card I applied for at your Roces Branch. Despite being informed that the card would be mailed to me by a certain date, I did not receive it. I visited the branch directly to pick it up, but unfortunately, it was still not available. As I had an impending trip to the USA, I was unable to collect or activate the card. Recently, I received a text message stating that my account is past due for one month. This is concerning, as I have not received or activated the credit card. Furthermore, since I am now in the USA, I will not be able to use the card at all. I kindly ask BPI to rectify this issue immediately, ensuring that no charges or penalties are applied to my account. Additionally, I request that the credit card be deactivated as I have not used it and will not be able to use it in the foreseeable future. Thank you for your prompt attention to this matter. Sincerely, Ralph Francis S. Oledan